Last updated: December 14, 2023

This page (together with any documents referred to on it) sets out the terms and conditions (Terms) that apply to all orders taken and products supplied by

Please read these Terms carefully and make sure that you understand them before ordering any products or services from our site. By ordering any of our products or services you agree to these Terms. You should print a copy of these Terms for future reference.

About us

We, The Printed Group Limited (us, we, our), operate the website Our company is registered in England under company number 02356130, and our registered office is at 2 Arcot Court, Nelson Road, Cramlington Northumberland, NE23 1BB. Our VAT number is 621141690.

For any queries relating to these terms and conditions please contact us at

Your status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years old

The Customer <> Relationship

By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.

After placing an order, you will receive notification from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation notification.

Availability and delivery

We will use reasonable endeavours to ensure that your order will be fulfilled within the delivery timeframe agreed between us. We will make every effort to deliver on time, any delivery date given is a best estimate and no liability is accepted for any loss arising from any delay or error in delivery of product.

All orders will be deemed to be delivered when delivered to the delivery address provided by you on the order form. You will need to ensure the delivery address you provide is correct, as we will not accept any liability for lost or misdelivered parcels, where the incorrect delivery address was provided. The risk in the product will pass to you upon delivery of the product to you.

You will have the option to select your delivery method (next day, 2 days, 3 days, 4-6 days, 7+ days) subject to availability in your country. You can also select a variable timed service where applicable. Prices are dependent on delivery address, weight, order value, and other factors. For full pricing and availability, please see our website and select the service you require.

Wherever possible, we will deliver the ordered products within the estimated delivery times stated on our website. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this event, we will inform you of any delay as soon as possible. If the delay exceeds 3 days, you may cancel your order. In these circumstances, we will refund the price of the product in full within 14 days. Any custom and excise charges that may occur from the import or export of any product ordered are not our responsibility.

Risk and title

The products will be your responsibility from the time of delivery to you or your customer. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including, but not limited to, all delivery charges.

Prices and invoicing

All product and delivery prices must be agreed and signed off by both you and us prior to any orders being accepted by us. We reserve the right to review and revise any agreed pricing at any time, changes will not affect orders placed prior to any such changes being notified to you buy us (subject to any changes in applicable laws).

Unless stated otherwise, all agreed prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate to your country) during our invoicing process based on the final value of your orders including delivery as applicable. You are responsible for any other taxes applied in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay accordingly, unless you have already paid for the products in full before the change in VAT takes effect.

Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment on account may be permitted for orders at our sole discretion. Where account facilities have been approved by us invoices will be raised in accordance with any process agreed between us. Where such a process has not been agreed then one invoice will be raised on the last day of each calendar month detailing all orders placed across the course of that month. Please note that no changes to orders are possible once submitted by you.

If a pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Account / Credit customers

All credit accounts are subject to prior approval by us. Where an account has been approved by us and established for you all invoices shall be due within 28 days of the invoice date unless special settlement terms have been approved by us in writing. We reserve the right to charge interest on a daily basis at 2% above the prevailing rate set by the Bank of England on all late payments.


We do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account, and submitting a file or order, you agree and warrant to us that such material:

  • is accurate (where it states facts)
  • is genuinely held (where it states opinions)
  • complies with applicable law in the UK and any country from which it is submitted
  • does not contain any material which is defamatory of any person
  • does not contain any material which is obscene, hateful, or inflammatory
  • does not promote sexually explicit material or violence
  • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • does not infringe any intellectual property rights of any other person and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.

We are a print ready company and will print from the artwork that is provided to us by you. It is your responsibility to ensure that all artwork is compliant with copy right laws and regulations (including any wording or imagery used). We cannot be held responsible for any breach of these laws/regulations.

We do not accept any responsibility or liability for your failure to obtain any necessary consents, you will be responsible and keep us indemnified for your failure to obtain any relevant consents. All products are printed by us strictly in accordance with any file submitted by you to us. To the fullest extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.

Refunds, returns, and reprints.

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address, please make sure to include your job ID number in the subject line. In order to qualify for a full refund you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, together with any applicable delivery charges and any reasonable costs you incur on returning the item to us.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service team on 0800 840 1430 so we can process and reprint your order.

If, when delivered, the printed product cannot be used because there is no packaging or the contents are completely ruined, please ensure that the material is not accepted, and that the refusal is marked on the document provided by the courier. You must then call our Customer Service team on 0800 840 1430 to inform us of the issue so we can proceed to reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

Third Party Websites and Services

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. If you decide to click on the link to view their website, or purchase services from any linked third party through our site, we shall have no liability in respect of those goods or services and these links should not be interpreted as approval by us of those linked websites or any information you may obtain from them.

No warranty or representation is given that the information and materials contained in any links to third party sites are complete, applicable, fit for your purpose, or free from errors or inaccuracies.

As we have no control over the contents of those sites or resources, please ensure you check any third party terms and privacy notices, in order to ensure you understand how they do business, and how they use your personal data.


We warrant to you that any product purchased from will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.

Our liability

We will not be liable for losses that you incur whether actual or not that result from our failure to comply with these Terms that fall into the following categories (even if such losses result from our deliberate breach):

  1. loss of income or revenue
  2. loss of business
  3. loss of profits
  4. loss of anticipated savings
  5. loss of data
  6. waste of management or office time

Nothing in these Terns excludes or limits our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982
  • defective products under the Consumer Protection Act 1987, or
  • any other liability that it would be illegal or unlawful to limit or exclude liability for

If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.

Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Circumstances beyond our control

There may be occasions when we are unable to fulfil an order within your required timescales, or at all, as a result of circumstances or events beyond our reasonable control. Such circumstances and/or events include any acts, events, non-happenings, omissions or accidents beyond our reasonable control including without limitation, strikes, lock-outs or other industrial action, terrorist action or the threat thereof, civil commotion, disruption due to general or local elections, invasion, war, threat or preparation for war, fire, explosion, storm, hurricanes, flood, earthquake or other natural physical disaster, epidemic or pandemic, quarantine and any legislation, official advice or guidance, regulation or ruling (including failure to grant any necessary permissions) or actions of any government, court or other such competent authority. If such circumstances or events arise and they appear likely, in our reasonable opinion, to impact upon the delivery of products and/or the performance of any other obligation by us then we will use reasonable endeavours to inform you that your order has been delayed and we shall have no liability to you for any delay. If the period of delay continues for more than 30 days then you will be entitled to cancel your order by notifying us by email to and you will receive a full refund.

Our right to vary these terms and conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the Terms in force at the time that you order products from us unless any change to those Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation notification. In this case we have the right to assume that you have accepted the change to the Terms unless you notify us to the contrary within seven working days of receipt by you of the products.

Entire agreement and third party rights

These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.

We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms, or any documents referred to in them.

A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law and jurisdiction

Contracts for the purchase of products through the site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.